Returns + Exchanges
Except in relation to certain Products, you are entitled to return the Product(s) you have purchased at any time before your order is delivered and up to 14 days afterwards, beginning on the day after your order (in its entirety) is delivered to you or, if you opt (where available) to collect it from one of the collection points offered by our courier and that collection point is managed by a third party other than the courier (for example, a local convenience store), the day after it is delivered to that third party.
In order to exercise your return rights, you must inform us at email@example.com by means of an unambiguous notification (e.g. through letter sent by post, fax or e-mail) of your decision to return the Product(s), including your name, address and order reference.
In order to receive a refund for the Product(s) you must return the Products and/or send the notification that you wish to return the Products within the 14 day period referred to above.
You will not have any right to cancel a Contract for the supply of the following Product(s):
• Perishable items;
• Audio and/or visual; recordings or computer software or hygiene-sealed items, in each case, where the sealed packaging has been opened; or
• Product(s) that have been personalised such having your initials on your Product(s) or having Product(s) made to your own bespoke specifications (if we offer such options);
unless such Product(s) were damaged or faulty when delivered to you or have been incorrectly delivered.
You must return the Product(s) to us within 14 days after the day of notifying us that you wish to return the Product(s). The returned Product(s) must be in the same condition in which you receive them (which does not interfere with your right to take any reasonable steps to examine the Product(s) and make sure they conform to your order). You have a legal obligation to take reasonable care of the Product(s) while in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration (due, for example, to your having used the Product(s)), up to the price of the Product(s), from the refund to which you are otherwise entitled. We will refund all payments that we have received from you including the costs of delivery (except any additional costs that result from you having chosen a different method of delivery than the cheaper method offered by us). For such repayment, we will use the same means of payment that you have used for the initial transaction unless expressly agreed with you otherwise; in no case will we charge you any fees due to such repayment.
Purchased products are exchangeable into a different size and color in accordance with the terms set forth in this section 9. All exchanges are based on stock availability. If you have exchanged a product, R O C H E L L E will pay the shipping costs for the new product. Please note that sale products are non-exchangeable but can be returned for a full refund.
— Shipping costs for reconsigning the products
Please note that you must pay the shipping cost for returning the products in accordance with your right of withdrawal and exchange and R O C H E L L E has no obligation to pay such costs.
— Returning the products
You can easily and conveniently handle the reconsignment of your purchased products as follows:
• Place the item(s) and with order number and customer name in the original shipping box, or any other solid carton box.
• Close the box and tape it securely.
• Choose your retur carrier and pre-pay your shipping. We recommend DAO.
If you receive defective products, please notify us immediately. According to the Civil Act you are entitled to complain about defective products within one year. However, you must always notify R O C H E L L E within a reasonable time after you have detected that the products are defective. If R O C H E L L E consider the products to be defective, R O C H E L L E will make a full refund including shipping costs.
For further questions regarding Returns + Exchanges please contact us at firstname.lastname@example.org